Shipping policy
GENERAL SHIPPING INFORMATION
Giajour ("we" and "us") is the operator of (https://giajour.com) By placing an order through this website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
We are a London based company and we keep most of our stock in the warehouse, however, some of our new products will need to be pre-ordered which will result in longer shipping times. In such case, once the payment is received, orders will be shipped within 2-3 working days and received in a maximum of 15 working days (we are working in improving these shipping times). After your order has been shipped out, you will receive an email containing details of your order and shipment (including tracking number). We will give you a prompt notification if there are any delays or issues with shipping.
Please use our "Track Order" page for order delivery details.
2. SHIPPING OPTIONS
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Shipping Method
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Country
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Cost
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Delivery Days including processing
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Standard Tracked Shipping
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UK, EU and Russia
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Free
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3-15 Working days
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Standard Tracked Shipping
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US/Canada
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Free
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5-15 Working days
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Standard Tracked Shipping
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Asia
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Free
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8-15 Working days
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Standard Tracked Shipping
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Australia/New Zealand
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Free |
10-15 Working days
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3. IMPORTANT
Once the order is shipped we cannot assume responsibility for lost or stolen mail. Insurance is available at an additional cost so contact us if you're interested in adding insurance to your order.
4. CUSTOMS FEES
Prices on the website are shown inclusive of UK VAT. If your shipping address is outside the EU then VAT tax will be deducted from your order in the shopping bag page. For orders to US, Canada, Switzerland, China & Hong Kong, Australia, Mexico, South Africa, India and Japan the price of the item is inclusive of duties and taxes. To all other countries outside of the EU we ship on a DDU basis (Delivery Duty Unpaid). This means the recipient will be liable for any local sales taxes or import duties which may be charged on the purchase.
We are unable to advise the amount, as they change from country to country depending on local imports legislation. Occasionally goods may be subject to delays, due to customs or extreme weather conditions. The customer is also responsible for providing any information required by customs to ensure the goods are cleared.
5. SHIPPING ADDRESS
Please double check your mailing address before placing your order via direct checkout or PayPal. We cannot be responsible if you do not receive your order because we were given the wrong mailing address.
6. MISSING PACKAGES AND OTHER ISSUES
Please only contact us at hello@giajour.com if you have not received your order in 3 weeks.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.If you have not received the parcel and the tracking shows delivered, our procedure is to send a replacement.
7. RETURNS
Return/Refund Due To Change Of Mind
Giajour will happily accept returns due to a change of mind as long as a request doesn't exceed 2 hours after the order. Unfortunately, after that time frame, our systems will process the order to the warehouse and we cannot make further changes. Giajour will happily accept returns due to a change of mind as long as a request to return is received by us within 30 days of receipt of the item and are returned to us in the original packaging, unused and resellable condition. Return shipping will be paid at the customer's expense and will be required to arrange their shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. GIAJOUR will refund the value of the goods returned but will NOT refund the value of any shipping paid.
9. PROCESS FOR PARCEL DAMAGED IN-TRANSIT
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
10. CUSTOMER SERVICE
For all customer service enquiries, please email us at hello@giajour.com
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
10. CUSTOMER SERVICE
For all customer service enquiries, please email us at hello@giajour.com